Choose an IT helpdesk service trusted by 43+ businesses over Indiana & Ohio
Why choose Sondhi Solutions for IT helpdesk in Indianapolis, IN?
To me, the most exciting part of working with Sondhi Solutions is their proactive engagement with my leadership team and staff to drive change. As mayor, I can set a vision, but I need my team to have the tools and reassurance that their ideas can become a reality to execute that mission. Since the beginning of our engagement, Sondhi Solutions has helped us to control our daily needs, find ways to drive efficiency, and create a new environment of excitement about providing service to our constituents.
Mayor of Noblesville
Sondhi has a strong understanding of the end user experience and ultimately where you want to go. They are very responsive and work to resolve most items same day.
Chief Experience Officer, TWG Development
The Town of Speedway was in desperate need of an IT upgrade. Sondhi has been a tremendous company to partner in order to make this upgrade a reality. The work order ticket system is great and helps both Sondhi keep a good record of problem spots, and the Town understand where there may be a need to upgrade. The Speedway Fire Department uses so much technology for our day-to-day operation. It is very reassuring to have a partner like Sondhi to depend on.
Fire Department Chief, Speedway Fire Department
We vetted three potential vendors when considering this switch. Sondhi won out in every way. They have a very robust team that offers deep knowledge across multiple software platforms and became the clear winner.
Chief People Officer, First Person Advisors
Sondhi Solutions has provided excellent cybersecurity services to our team, proactively engaging our weaknesses and potential threats 24/7. The biggest advantage I see every day is they take care of cybersecurity in a way that allows our team to focus on our duties without interruption. We have the peace of mind knowing our network is being monitored by a qualified team of experts, keeping us safe.
VP of Operations, Birge and Held
Years of IT helpdesk experience
Helpdesk tickets closed per month
Companies that rely on our IT helpdesk
30-Minute Critical Issue Response
Gain peace of mind with our rapid response support.
When critical issues arise, you’re not alone. Our team is committed to a 30-minute response time for critical issues, ensuring minimal downtime and disruption. With a 14.86-minute average response time, we’re here to navigate you through IT challenges swiftly.
Experience the relief of having a reliable partner in your corner, ready to tackle any IT hurdle with speed and precision.
Tier Escalation for Complex Issues
Benefit from our tiered expertise, designed to handle issues of all complexities.
Starting with Tier 1 support for initial troubleshooting, we escalate to Tier 2 and Tier 3 for more intricate challenges. Our skilled technicians, including 16 Tier 2 and 5 Tier 3 experts, are equipped to collaborate with third-party vendors, ensuring comprehensive solutions.
Trust in our structured approach for effective and efficient issue resolution.
One Invoice, Complete IT Support
Streamline your IT management with our all-encompassing plan. We offer complete end-to-end IT support, from hardware to strategy, all under one invoice.
Simplify your IT needs and focus on your core business while we handle the complexities. With our transparent pricing, you can predict and control your IT expenses.
Embrace the ease of a single, reliable IT partner.
Comprehensive Cyber Protections
Safeguard your business with our proactive cybersecurity services.
Our team, boasting certifications like CISSP and CompTIA Security Plus, provides exhaustive protections. We don’t just react; we prevent. With 4,461 endpoints supported for cybersecurity, rest assured that your digital assets are in expert hands.
Enhance your security posture and stay ahead of threats with our vigilant cybersecurity measures
Adaptable IT services for Growth
Maximize flexibility with our scalable service levels.
As your business evolves, so do our IT services. Our pricing adapts to your changing needs, ensuring a seamless alignment. Whether you’re expanding or consolidating, our support scales with you.
With endpoint counts adjusted quarterly, you can confidently grow, knowing your IT support is right there with you every step of the way.
Personalized Executive and Account Attention
Experience personalized attention with our dedicated support.
Your IT needs are closely monitored and managed at multiple levels, ensuring nothing is overlooked. Every account gets dedicated managers, while larger clients receive executive touchpoints.
With our hands-on approach, you can fully entrust your IT management to us, confident that every aspect is meticulously cared for.
Gain instant solutions with our remote IT helpdesk support.
No matter where you are, our expert team is just a call away, ready to tackle your IT challenges. Experience the convenience of immediate assistance, ensuring your operations never miss a beat.
Our remote capabilities extend beyond quick fixes, offering comprehensive problem-solving and proactive maintenance, keeping you ahead of potential issues.
Rely on our 24/7/365 helpdesk availability.
Day or night, holidays or weekends, find peace of mind knowing expert help is always at your fingertips. With our unwavering support, keep your business running smoothly around the clock.
This round-the-clock availability means your IT issues don’t have to wait, ensuring minimal downtime and maximum productivity for your team.
Enjoy a blend of professionalism and friendliness with our helpdesk agents. Each interaction is not just a service call; it’s a partnership.
Feel the difference of support that’s not only expert but also genuinely caring and approachable.
Our agents are trained to understand your unique needs, offering personalized solutions and building lasting relationships based on trust and expertise.
Ensure seamless compatibility with our expert IT helpdesk support. Our team meticulously assesses and aligns your IT systems, guaranteeing smooth integration and operation.
Experience the relief of having compatible and efficient IT infrastructure tailored to your business needs. With our expertise, you’ll avoid the pitfalls of incompatible systems, ensuring a harmonious IT environment that supports your business goals.
Control rising IT costs with our scalable service levels. Our pricing adapts to your business size, ensuring you only pay for what you need.
Benefit from our transparent pricing model, designed to provide cost-effective solutions without compromising on quality.
With our approach, you’ll save on IT expenses while enjoying top-notch support, allowing you to allocate resources more effectively elsewhere in your business.
Address frequent IT issues with our rapid response and resolution. Our average issue resolution time of 4.49 hours ensures minimal disruption to your operations.
Trust in our expertise to swiftly identify and resolve IT challenges, keeping your business running smoothly. With our proactive approach, you’ll experience fewer IT setbacks, leading to increased productivity and reduced downtime.
Align your IT with business goals through our strategic roadmapping.
Collaborate with us to create a technology plan that not only addresses current needs but also paves the way for future growth. Benefit from our expertise in aligning IT infrastructure with your long-term objectives.
With our guidance, your IT will become a powerful tool in achieving your business aspirations and driving growth and innovation.
Overcome IT staff hiring challenges with our comprehensive support.
Benefit from our team of certified IT professionals, ensuring you have access to top-tier expertise without the hassle of in-house hiring. Trust in our ability to provide the skilled personnel needed to support your IT operations effectively.
With our support, you’ll avoid the complexities of recruitment, training, and retention, allowing you to focus on your core business activities.