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Employee Spotlight: Emily Kitch

Emily blog (1)
Blog

Employee Spotlight: Emily Kitch

In our latest employee spotlight, we’re thrilled to introduce Emily, a vital member of our Service Desk Team. With her expertise and dedication, Emily has become a cornerstone of our service desk, delivering exceptional support and innovative solutions. Let’s dive into her experiences and insights!

What inspired you to pursue a career in IT and join our service desk team?

Most of our clients utilize a scan to email function on their printers. Microsoft made a security change to their SMTP server that required a certain authentication protocol to be used in the scanner’s configuration settings. A lot of older scanners did not have this feature. Our clients were faced with the option of either purchasing a new multi-function printer, which can be quite pricy, or using a different scanning option. I did some digging and worked with a 3rd party scanning service to set up a free SMTP server that was still compatible with the old authentication protocols. After configuring these older scanners on the 3rd party service, they were able to scan to email successfully!

What’s your favorite part about working on the service desk and assisting our clients?

My favorite part is working with so many great customers and team members. I love interacting with positive people on a daily basis!

How do you stay up-to-date with the latest technology trends and developments in IT support?

IT conferences are a great way to stay up to date with latest technology trends. I also read industry publications and blogs and utilize social media to my advantage.

Could you share a memorable client success story or experience that made a significant impact on you?

One of our clients is a nonprofit food bank in Indiana. I really enjoy working with this client because I love their mission goals. We did a volunteer day at this client site to pack food delivery boxes. This was a very fulfilling day for me. Not only do I enjoy assisting them with fulfilling IT needs, but I also enjoyed my time as a volunteer as well.

What’s one piece of advice you would offer to clients to help them optimize their IT experience?

A well-functioning device makes the world of difference in daily productivity. If you do not feel your devices are functioning properly as they should be, please reach out so we can assist you.

When you’re not busy at the service desk, what do you enjoy doing in your free time?

I love to read, travel with my husband, and spend time with my 2-year-old Giant Schnauzer!

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